People Support Specialist - Recruiting & Experience Coordinator

People Support Specialist

The People Support Specialist is a dynamic, results-driven position focused on supporting the recruitment and training program, managing key administrative functions, and enhancing internal communication and employee engagement. This role is critical in ensuring the seamless execution of our recruiting process, enabling the training program to maintain a high standard of organization and support.

Key Responsibilities:

1. Recruitment Support for Training Program (Priority #1)

• Candidate Engagement: Manage candidate communication through phone calls, texts, and emails from initial contact to interview day, ensuring a positive candidate experience.

• Results-Oriented Performance: Work toward weekly and monthly targets for interview show-up rates and conversions to hires.

• Data Tracking: Maintain accurate records of candidate interactions, scheduled interviews, show-up rates, and outcomes, ensuring transparency and measurable results.
  

2. Training Program Administrative Support 

• Documentation & Filing: Organize, create, and maintain employee files and training documents, ensuring all materials are up-to-date and accessible.

• Material Preparation: Prepare training binders, onboarding materials, and other resources for employees and trainees.

• Payroll & Timekeeping: Verify timecards, process payroll support, and manage schedules as needed.

• General Admin Duties: Assist with emails, data entry, file organization, ordering training materials and supplies, and coordinating with the training manager on administrative tasks.
  

3. Internal Communication & Employee Support 

• Employee Events & Engagement: Coordinate and execute company events, employee well-being initiatives, and activities that promote a positive and engaging workplace culture.

• Communication & Team Coordination: Support internal communication by keeping employees informed and engaged with updates, newsletters, and employee support initiatives that align with company goals and values.

• Employee Records & Supplies Management: Maintain organized employee records, support employee processes and ensure that resources are readily available to support the team’s day-to-day needs.
  

Performance Expectations:

• Candidate Show-Up & Conversion: Consistently meet or exceed weekly targets for candidate interview attendance and conversions, contributing directly to the success of the training program and reducing workload for recruiters.

• Positive Employee Support Impact: Actively contribute to a supportive and responsive environment for all Mast employees, engaging in any tasks or initiatives needed to foster a positive experience and strong morale. Demonstrate adaptability and a proactive approach to address emerging needs and support colleagues.

• Increased Bandwidth for the Team:  Serve as a reliable extension of the team by effectively handling administrative, recruiting, and communication tasks, directly increasing the bandwidth for Codi, Layne, recruiters, and other team members. By managing these responsibilities, this role will free up time and resources, enabling everyone to focus more on strategic initiatives and high-impact areas.

• Timely and Accurate Task Execution: Ensure that all administrative, recruiting, and HR support tasks are completed accurately and on time, directly enhancing the efficiency of the training program and contributing to seamless operations across departments.

• Strong communication skills — able to communicate with candidates, employees, and managers clearly, professionally, and confidently.

• Results-driven and competitive — motivated by goals, weekly targets, and improving conversion and show-up numbers.

• High attention to detail — accuracy in data, documents, and processes is critical and directly impacts decisions across recruiting and training.

• Organized and reliable — manages multiple tasks, follows systems, and stays ahead of deadlines without constant reminders.

• Able to learn systems quickly — comfortable picking up tools like PowerPro, Recruitee, Google Sheets, and other internal software.

• Thrives in structured, process-driven work — enjoys keeping things running smoothly through clean files, consistent workflows, and well-organized materials.

• Good judgment and problem-solving — notices when something doesn’t look right, asks questions, and follows up until the loop is closed.

• Tech-comfortable — confident with email, spreadsheets, data entry, excel formulas, and navigating multiple systems throughout the day.

• Ability to multitask in a fast-moving environment — recruiting and training shift constantly, and this role supports both.

• Positive attitude and willingness to jump in wherever needed — events, communication projects, admin tasks, training support, or anything that helps the team.

• Proactive approach to improvement — high performers look for ways to streamline workflows, improve the experience for candidates and employees, and ask for additional responsibilities as they master the role.

• Dependable work ethic — shows up consistently, follows through, and completes tasks on time.