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Account Manager

  • On-site

Job description

Customer Account Manager

Location: Massillon, Ohio (On-site, Monday–Friday, 7:30 AM – 5:00 PM)

Mast Trucking is hiring a Customer Account Manager to serve and grow our customer base. This role is about being the go-to partner for our customers—solving problems fast, communicating honestly, and finding ways to add value that keep them coming back. It’s also about spotting opportunities to grow and make Mast the #1 carrier our customers count on.

If you’re someone who thrives in a high-energy environment, loves building relationships, and knows how to make smart business decisions under pressure, this could be the perfect role for you.

What You’ll Do

  • Build and maintain strong relationships with existing customers

  • Serve as the main point of contact, ensuring communication is clear, direct, and proactive

  • Solve problems quickly and fairly when challenges arise (because in trucking, they always do)

  • Partner closely with load planners and driver managers to keep freight moving smoothly

  • Identify opportunities to grow accounts through upselling, expanding services, and adding value

  • Make strategic decisions that balance customer needs with company profitability

  • Collaborate with the team to streamline processes and improve the customer experience

  • Manage yourself independently, taking ownership of results without needing hand-holding

Who You Are

✔ Strong Communicator – You keep things clear, honest, and direct
✔ Problem Solver – When issues pop up, you dig in, figure it out, and get it resolved
✔ Relationship Builder – You know how to earn trust and keep it
✔ Business-Savvy – You’ve got a track record of making wise, results-based decisions
✔ Critical Thinker – You can see the big picture, not just today’s fire
✔ Self-Starter – You manage yourself, push projects forward, and don’t wait to be told
✔ Teachable & Curious – You seek out feedback, new ways to learn, and better ways to do things

Who This Job Isn’t For

❌ You want a laid-back, routine job with little pressure
❌ You avoid tough conversations or sugarcoat problems instead of addressing them
❌ You struggle to work independently or need constant direction
❌ You resist feedback or aren’t interested in growth

What Success Looks Like

In 6–12 months, you:

  • Are trusted by customers as their go-to partner and problem solver

  • Consistently communicate issues proactively, fairly, and with solutions

  • Have grown key accounts by identifying opportunities to add value

  • Hold yourself and others accountable to do great work, focusing on on-time delivery

  • Demonstrate curiosity, initiative, and continuous improvement in how you serve customers

Qualifications

  • Bachelor’s degree preferred (Business, Supply Chain, or related field)

  • 1–5 years of experience in transportation, logistics, or account management preferred

  • Strong communication, problem-solving, and relationship-building skills

  • Proven ability to make sound, strategic business decisions

  • Ability to thrive in a high-pressure, fast-changing environment

Why Mast Trucking?

We’re a growing company hauling refrigerated freight across the eastern U.S.
You’ll work directly with decision-makers and have growth potential for the right person.
You’ll gain real responsibility quickly—this isn’t a role where you’ll get lost in the background.

 

Ready to apply? Apply now and grow your career with Mast Trucking.

 

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